Managed Services

24x7 Monitoring, Analysis and Alerting:

• SMS or email alerts are sent when a problem is discovered on any monitored device. Alert escalations and recipients are fully customizable.
• This often acts like an early warning system that in many cases allows you to correct a problem before it reaches a critical state.
• In many cases, our Network Operations Center (NOC) can fix problems for you.

Windows Operating System Patching:

• This is a managed white-listed patching service.
• Patches are tested by our Network Operations Center (NOC) and then deployed to any monitored device, on both server and desktop Windows operating systems.
• In most cases, failed patch installs can be resolved by our Network Operations Center (NOC).
• Deployment schedules are fully customizable.
• 3rd party application patching is available.

Monitor Various Solutions:

• Antivirus function
• Backup Success / Failure
• Patch status
• Critical Events
• Etc.

Scripts are available to:

• Reboot server and desktop computers
• Install and uninstall applications
• Collect data from computers
• Monitor Desktop disk space
• Do computer maintenance 
• Etc..........

* Script scheduling is fully customizable.

Remote Access:

• Utilize LogMeIn Pro to remotely control remote computers.
• Connect to any monitored device from anywhere that you have an internet connection.
• Assist users by connecting to their computer in a remote session to troubleshoot an issue or to show them how to perform a function.
• Key users can be assigned to have remote access to their office computer.
• Etc.

Remote Management:

• Do file transfers to remote computers in the background without having to interrupt what they are doing.
• Check system resources.
• Review event log alerts.
• Interactively chat with the user.
• Stop or start system services.
• Reboot the remote computer.
• Etc.

Please be aware that there are multiple levels of Managed Services.

Find the package that meets your needs!

Call us to discuss Managed Services.